Basically, we are having to use another product. This is a Microsoft app issue as all other apps work fine. I ran through all the suggested steps above. I can sync 3 of 4 email addresses I have. I see no place to add the password??
Thank you for any help possible. Your email address will not be published. Elon Decker Elon is a tech writer at TechCult. JB May 3, at am. David M May 20, at pm. Thank you for any help possible Reply. Moe Nelson September 1, at pm. Thank you. Leave a Reply Cancel reply Your email address will not be published. It means that the mobile data connection is non-existent or is not fast enough to stream video.
Clicking the retry button will attempt to establish your mobile data connection. It means that a mobile data connection could not be established. This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your All 4 app settings. This needs to be enabled for successful streaming.
Note: after ticking this box, the only way to see this message again is to uninstall the app and re-install it. Yes, you can stream on both WiFi and mobile data. However, you might incur some costs if you exceed your mobile data allowance. Please check this with your mobile data provider. WiFi is a short-range static wireless connection. To use it for internet access, your device must connect over WiFi to a wireless router — such as the one at your favourite coffee shop that allows customers free internet access.
Mobile data is usually available on your device as part of a paid contract or on pay as you go services. It allows you to browse the internet or stream content anywhere you can access a strong enough signal. You can also try turning mobile data on and off, which might resolve the issue. If this keeps happening, contact your network operator. All 4 uses geo-blocking software to detect where your device is located when it connects to the internet.
Occasionally you may be accessing from the UK but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Internet Service Provider sets up and manages your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve.
Technically no. However, if you download the content you want to watch before leaving the qualifying geographical locations, you can watch it where you like. This may cause All 4 to think you are abroad. No, this is not possible. If you wish to disable any type of mobile data usage caused by browsing the app, then this can be disabled in your device mobile settings.
If you are in an area with low WiFi or Mobile Data connectivity, the application will detect this and send a lower quality video stream. The lowest quality stream is audio only. As soon as the application detects you are in an area with better connectivity, a higher quality video stream is transmitted.
No, although some All 4 programmes are only ever available to signed-in users. Yes, you can stream all All 4 content over mobile data. You must have registered with All 4 and be signed in to your account to download programmes. Channel 4 is a not-for-profit organisation, and our download service is funded with money made from advertising. Your address information could help us deliver ads that you find more relevant.
The majority of downloadable programmes will be available to download for at least 30 days after broadcast. You do not have to be connected to the internet to watch a downloaded programme. Once you have finished downloading a programme, you have a limited amount of days as indicated on the download to complete viewing it before it expires from your device usually 30 days.
Downloaded programmes are stored on your device. You will first need to free up space on your device by removing items. Not all programmes are available for download but those that are will be clearly marked with the download symbol or the word 'Download'.
The download service is available for iOS and Android supported devices. If you are able to get the All 4 app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to WiFi. Yes, as long as the download is still available, you can download it as many times as you like. All 4 does not always have the same rights for all of our programmes. We have tried to make as much of our catch up content available for download as possible.
Unfortunately, All 4 does not always have the same rights for all of our programmes. In order to delete a programme swipe left on the download in the downloads section. Alternatively, if you select the edit button then you can select multiple downloads and then press 'delete' to delete them all at once. Sorry you can't pause a download, so you'll have to start again. You can add as many items to your Queue as you like, but you can only download one programme at a time.
Once it has completed downloading, the next item in the Queue will commence downloading. Programmes will download when the All 4 app is in the background, so long as the device is connected to the internet via WiFi. Note that downloads will not continue in the background unless you are connected to the internet via a WiFi connection. You can download as many programmes as you like as long as you have enough storage space on your device. At this time it is not possible to series link downloads.
This is a feature we will look at implementing in a future release. At this time it is not possible to pre-book a programme to download. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days. If you lose your WiFi connection when downloading a programme, it will move into a queued state.
When you next connect to WiFi, the programme will automatically resume downloading. If you leave the UK when you are downloading a programme, it will move into a paused state. When you return to the UK and connect to WiFi, you will need to manually un-pause it in order to re-start the download. No, you have to be in the UK to download a programme.
If you leave the UK while you are downloading a programme, it will move into a paused state. When you return to the UK and connect to WiFi, you will need to manually un-pause it, in order to re-start the download. If you are able to get the All 4 app on your device then you will be able to download available content. You do not need to be signed in to watch a downloaded programme. Currently subtitles are only available for streaming content.
Even if you are a citizen of the UK you cannot access the service from abroad, except to watch previously downloaded shows applicable to iOS and Android devices only. Some of our programmes are available in the Republic of Ireland, subject to rights. As of January All 4 is regulated directly by Ofcom.
It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. We support TalkBack throughout our app and are looking to introduce further accessibility functions to All 4 as soon as possible. Please contact us if you require any further assistance with using the All 4 app. Currently we are aware that the All 4 app does not support the following device - Alcatel Pop 4.
You can search for content by accessing the different menu options from the home page: The All 4 app home screen presents viewing suggestions from our editors. Catch Up enables you to search for content by broadcast date. Categories enables you to search for content by genre. Box Sets enables you to binge on hundreds of iconic Channel 4 shows.
Search enables you to find programmes by typing in the name of the show. A minimum of two characters is required to start searching. When you have found the show you are looking for you will be taken to an Overview page, which gives you specific details about the programme, including broadcast date, channel and synopses for all available episodes. Why are subtitles or audio description unavailable? Subtitles are available for some, but not all, programmes that you either stream or download on to your Android device.
Likewise, audio description is only available for some, but not all, programmes you stream. We look to introduce audio description for downloaded shows soon. If you wish to view a programme with audio description, please ensure you are streaming the episode, and you have deleted any downloaded versions of the same show.
Subtitles are now available on All 4, for both streaming and downloaded episodes. Audio Description is only available for streaming episodes. Due to technical and operational reasons, subtitles and audio description are not available across all android devices and operating systems. Channel 4 is committed to making All 4 as accessible as possible and will look to introduce accessibility functions across all platforms as soon as possible. If you require more information, please do not hesitate to contact us.
The All 4 Android app provides access to content reflecting the broad range of programmes from 4, some of which may be unsuitable for younger viewers. Such content will have guidance notes displayed that provide warnings about the programme's content.
Some content will also be assigned an age rating of either 16 or In order to help you control access to our content we have provided the following options:. Instant Access: Each time you select a programme with an age rating you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content selected.
Then if you or someone else using your Android try to view a programme that is age rated, you will be asked to confirm that you are over 16 or 18 years of age depending on the type of content you tried to access, and will be required to enter your All 4 PIN.
A member of Customer Support will be in touch by email within 24 hours to provide instructions on how to reset your All 4 PIN. Go to the Settings section. Then select Parental Controls. Finally, tap Enable PIN. This will set a new PIN. The page will inform you that you have set up a PIN.
This should disable your current PIN. Please contact us. A member of Customer Support will be in touch by email within 24 hours to provide instructions on how to reset your PIN. Go to Settings and then Parental Controls. The page will inform you that you have set-up a PIN and the level at which you set it.
You can sign in any time via the Settings section. Remember that if you are not signed in you will be prompted to do so every time you attempt to watch one of our programmes. My 4 allows you to keep track of what you've watched, and resume play on unfinished shows. Deleting viewing history for an All 4 user account can only be done online at All4. Sign in to your account and enter the My4 section of the site all4.
The watch live feature only supports the live stream of the channel and cannot be paused. It is also not possible to rewind or fast forward the stream.
In order to download a programme, you must be connected to the internet via WiFi. Once programmes have been downloaded, you can watch them offline or overseas. Channel 4 is a not-for-profit organisation and our download service is funded with money made from advertising. For users who cannot fix the problem with any of the above solutions, our last resort, which happens to resolve many Android issues effectively, reset your device to factory settings.
All data will be deleted from your device, and all third-party apps will be removed. You will also lose personalized settings because the phone will go back to the default settings. It is why you must create a backup for the data that you consider essential. You can back up the data on a computer or use your Google account to back up the data.
Your phone will give you the option to back up the data on the Google account before you reset the device. Once the reset is complete, your device will automatically restart. Go to the Play Store and check if the problem you were facing has been fixed. Sometimes you may not be able to download the apps to your device because of insufficient space. You will have to delete a few things from your device to make space at times like these.
Check if you have too many photos or videos on your device, which may be eating into the storage. Move these files to your computer to increase the space of your device. You may have to uninstall some apps if you need enough space for large apps. To uninstall the apps, go to the Settings menu of your device and look for Apps or Application Manager.
Now tap on the apps that you want to uninstall, and you will get the option to uninstall the app on the next screen. Tap on uninstall and confirm the uninstallation. Alternatively, users on the latest version of Android will be able to long-press on the app they wish to uninstall, and they will automatically see the options to uninstall the app on the top of the screen.
All you need to do is drag the app icon to the uninstall option on the screen, and the app will be uninstalled. This error is related to the Play Service and not specific to your device. Clear the data for Google Services Framework to resolve this problem.
Follow these steps to remove the data files:. Once you clear the data, head into the Play Store and check if the error has been resolved. If you still find the same error showing up on your screen, then access the Google Play Site from your computer.
Install the app to your computer, and then the app will work on your device. Email Required, but never shown. The Overflow Blog.
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